Frequently Asked Questions

If you can't find your answers, please speak with us directly!

How do I start feeding fresh food to my dog or cat?

When changing the diet of your pet, please plan a gradual and systematic transition into the new diet – please use our Feeding Guidelines to plan the transition meals and feel free to contact us at 8792 8392 for further assistance. For any pet with medical condition, we recommend seeking veterinary counsel before switching diets.

Are your products for pets on raw food or cooked food?

Both! Our products ensure the highest quality and undergo strict food production standards in order to maximize freshness and reduce bacteria levels. Our food is therefore a also popular choice for raw food feeders.

Where are your meats from?

We source meats from SFA-approved establishments in Australia, New Zealand, USA, Brazil and Canada. These are human-grade quality for Singapore import, unless otherwise stated, and have been inspected by SFA/AVS for quality assurance and food safety compliance.

How do you ensure the quality of your products?

We are an AVS-approved manufacturing facility in Singapore – which means that our facilities and processes are reviewed and inspected by AVS on an annual basis to ensure we produce our products in line with food safety guidelines.

Although we are primarily focused on fresh food for pets, we also ensure cold chain logistics for the transportation and delivery of all our frozen products. This is to ensure maximum freshness and the highest quality from farm to bowl.

Do your products contain any preservative?

No, no, no! We advocate 100% natural and fresh foods for our pets. We produce them locally in our AVS-approved kitchen and therefore are 100% confident of the highest quality of food we’re putting into your pet’s bowl.

What is the shelf-life of your products?

All our products will have an expiry date on the label. As a general guideline, our frozen products stay fresh for 1-2 years from the manufacturing date, under proper storage conditions. 

For all our air-dried products, please note that as no preservative, chemicals or harmful additives are used, the shelf-life we recommend is about 1-3 months in a temperate climate like Singapore’s. To increase the shelf-life of our air-dried treats, we recommend storing them in the chiller and away from direct sunlight.

What is your minimum order?

There is no minimum order. 

Free delivery is available for orders above $80. For all orders below $80, there is  a $15 charge for shipping. Otherwise, you may select “Self-Collection At Warehouse” during check-out to opt for self-collection at our warehouse.  Self-collection is only available of orders with minimum spend of $30. 

Once an order is placed, we will contact you to confirm the scheduled delivery date and time, or let you know once your order is ready for self-collection if you have selected the self-collection method. 

I need really urgent delivery. What should I do?

If you need same day, next day or very urgent delivery, please contact us on 8792 8392 to make separate arrangements. Please note that urgent deliveries have an extra surcharge of $20, as an extra driver or driver’s overtime may be incurred. We seek your understanding as our delivery schedules are often packed and orders are delivered on a first-come-first-served basis.

Same day delivery can be arranged for orders received before 1pm on the day of delivery. Please contact us on 8792 8392.

How soon can you deliver?

We aim to deliver orders received within 5 working days.

Can I order first and delay my delivery?

We understand that our clients may sometimes run out of freezer space! Please rest assured that we offer a delay of up to 14 days from the date of your order. Please contact us on 8792 8392, citing your order number so we can make special arrangements for you.

Same day delivery can be arranged for orders received before 1pm on the day of delivery. Please contact us on 8792 8392.

Do you allow any exchanges, returns or refunds?

In the interest of all clients, we do not allow any exchanges, returns and refunds after delivery is completed. In case of any amendments before the day of delivery, please WhatsApp us on 8792 8392 with your order number and amendment request. Please note that request is subject to stock availability. We are happy to accommodate exchange for an item of the same or lower value (or higher value, in which case a top-up will be required.). 

Please note that cancellation of orders is not allowed.