Free Express Shipping For Orders Above $70

FAQ

If you can't find your answers, please speak with us directly!

There is no minimum to order. Free delivery for orders starts at $70. Once an order is placed, we will send you a text or email to confirm delivery date and time. 

All orders below $70 will have a shipping fee of $10. 

For all orders received, we aim to deliver to your preferred address within 5 working days. Kindly whatsapp or call 8792 8392 if you encounter any issues. 

If you need same day or very urgent delivery (i.e. next day), please contact us WhatsApp at 8792 8392 so arrange. Please note that urgent deliveries have an extra surcharge of $20, as an extra driver or driver overtime may be incurred. We apologise for any convenience caused! All our deliveries are organised based on first-come-first-served basis and on delivery routing efficiency, and we try to deliver to all clients as quickly as we can. 

Urgent orders can be placed up to 1pm on the day of delivery. Kindly call or WhatsApp us at 8792 8392. 

We understand sometimes freezer space is running out and you don’t have space for your new frozen food order! Please rest assured that we offer up to 14 days of delivery from the date of order. Kindly WhatsApp us at 8792 8392 with your order number so we can make the most convenient arrangements for you. 

We only source meats from AVA-approved establishments in Australia, New Zealand, USA and Canada. All our meats have been inspected by AVA and respective health inspectors for quality assurance and food safety compliance. Our complete cold-chain logistics partner also ensures any frozen products will be transported in a temperature-controlled environment. 

When changing the diet of your pet, a proper transition plan will effectively ease him or her onto the new diet. There are many professional and online sources which you can use to start researching on preparing fresh diets for your pet. Having a basic understanding of their nutritional requirements and observing your pet is a great way to start! If you like to find out more, please text us at 8792 8392 or drop us an email at hello@wholeanimalbutchery.sg. 

All our products will have their expiry dates stated on the labels. Generally, our frozen range stays fresh for 1-2 years from the time of manufacture. For our air-dried treats, we recommend consumption within 6 months. 

Yes! We produce them in our local facility in small batches following best the practices in human food manufacturing. All our ready meals are prepared in mind for the raw feeders, to minimise bacterial levels and increase raw food safety. 

Strictly no returns, refunds and exchanges after delivery. Please WhatsApp us at 8792 8392 if you have any amendments to your delivery items after order has been placed. We are happy to arrange for an exchange for an item at or below the same price. Please do so before delivery date has been scheduled. 

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